I joined ID in 2004. After a month of training, I was placed in the system operations department. Being able to take on new challenges was a huge part of my experience. During my second year of employment, I began helping out newer employees, which in turn helped me grow a lot as well. Through hard work, I was assigned to be a group leader for the Operations Management Division in April of 2015. I am currently an assistant manager in the same Operations Management Division.
I am currently working on system operations with two different teams (ID's operation team & the customer's operation team) with the goal of increasing efficiency while lowering costs in relation to our systems. Often times, extra work due to system integration efforts arises. We try to make sure that no troubles arise that may lead to an increase in workload or direct customer dissatisfaction. I lead my group through this type of integration work. It requires proper communication, knowledge of the work itself, and high levels of cooperation and understanding with those around you.