Operation services provided by ID
The ID Group provides high-quality on-site and remote system operation for our customers 24 hours a day, 365 days a year. Regardless of the customer’s system configuration (on-premises environment, cloud environment, etc.) we are able to utilize our developed “ID Cloud Managed Center” to provide a superior level of quality that one could expect from even an on-site operation. Additionally in the case that our customer does not have any IT personnel in-house, we can also provide our own IT service desk to support the whole information system of the customer.
From large-scale core systems to small-scale in-house information systems, the ID Group can support them all.
Features
50 years of experience in operating financial systems
From our founding over 50 years ago we have a long track record of stably operating several major financial systems.
Stable operation 24 hours a day, 365 days a year
We operate your IT infrastructure with stable and high quality 24 hours a day, 365 days a year, both on premise and in the cloud.
Promotion of automation by introducing RPA
We are able to increase work efficiency by automating manual clerical work through RPA.
Service quality of remote operation is at the same level of on-site
Remote operation is possible at the same quality level as on-site system operations. The ID Group also has a record of high-quality remote operation for those customers involved in financial-related businesses. We also supports hybrid system operation that combines on-site and remote operation.
Technical support from the IT service desk
Staff who are deeply familiar with the system and have specialized knowledge can be assigned to projects if necessary. For customers who do not have IT personnel or IT technical knowledge, we propose technical support from our IT service desk. We also offer an extensive technical support system from the headquarters side.
Promotion of quality improvement activities via the PDCA cycle
We are able to utilize the PDCA cycle to both improve the quality of systems and reduce their operating costs. Additionally the Quality Control Department along with the Customer On-site Department work to manage, support, and guide each work site by conducting customer satisfaction surveys and challenge analysis to further improve the quality of the services provided.
The service will solve problems such as the following:
- Want to change the in-house system, but do not know how to proceed
- A lack of employees who understand IT
- Our operational work is not standardized; it is complicated and prone to mistakes
- There is an issue with an overreliance on key personnel
- Employees need to be on call fixing problems even at night and on weekends
- Unable to concentrate on the core business because time is required to deal with system failures and respond to inquiries
- Worried about information asset risks such as information leakage and internal fraud
- The company which constructed the system does not provide an operation service, and this has become a burden
- High cost is incurred to maintain and manage diversified and complicated IT systems
- Currently, operation is only performed on-site, and there is concern about continuation during a disaster
List of provided services
- Data Center Management Service (On-Site Operation Service)
System operation, system operation management - Remote operation services
- RPA introduction, operation, and maintenance services (increased efficiency through automation of operation)
- System management
- System operation design service
- System operation and work operation
- Monitoring and infrastructure maintenance operation
- Security operation
- IT service desk (IT help desk)
- Data center service desk
- Technical service desk
- Business service desk
Examples where our services were utilized
- Remote Operation Service
Information on ID-Cross is available here. - RPA introduction, operation, and maintenance services
Information on RPA Business Reform Services is available here. - IT service desk
Example (1)
At the IT service desk of a major financial institution, ID Group provides not only primary support as a request contact point, but also various types of technical support.
- Secondary responses for inquiries that cannot be resolved at the help desk
- Kitting for mobile devices and computers; management of IT asset information
- Support for investigation/analysis and selection/introduction of tools related to systemization planning
- Management of security incidents for internal networksetc.
Example (2)
At major product manufacturer’s site, we provide services such as operation management of large-scale IT service desks(for example, desks with 5,000 client computers).
- Operation management of client computers (from product selection to replacement and return of leased computers)
- Network operation management
- Virtual server environment operation management
Example (3)
At major distribution manufacturer’s site, ID Group also provides integrated support from the selection of hardware to the reconstruction of the internal IT environment in accordance with the customer’s request.
- Select and sell approximately 100 hardware items such as servers and computers
- Kitting, setting, and maintenance of servers, computers, etc.
- Adjustment with vendors for package software, networks, etc.
Example (4)
We support system adjustment, migration, etc., in conjunction with relocation of the headquarters at a major credit union organization.
- On-call and on-site implementation of maintenance and help desks
- Support for network reconstruction, procurement of related equipment
- Support for purchasing of racks, work desks, etc.
- Consolidation of assets such as encryption tools and network storage; selection, sales, and setting of production management tools, etc.