SOLUTION

RPA Business Reform Services

RPA Business Reform Services

The ID Group provides a wide range of support from product selection to introduction, development, and maintenance.

What is RPA?

RPA (Robotic Process Automation) is a term that describes efforts for business automation by robots. The concept of RPA is that a software-type robot inside a personal computer handles and automates the desk work (mainly routine work) that was previous done manually. Efficient work is supported by having RPA tools remember keyboard/mouse operations and automate them without modifying the existing system.

Menu of RPA Business Reform Services

(Note 1) BPR (Business Process Re-Engineering) refers to reviewing the business structure from a bird’s-eye view and reconstructing the structure to be more efficient.
(Note 2) ITIL® (IT Infrastructure Library) is a knowledge base that systematically summarizes best practices in system operation.
(Note 3) The agile approach is a method of responding sensitively to changes by quickly constructing a partial system in a short period of time, starting small, and then improving the system to increase the degree of completeness.

(1) Business analysis service

◆Analysis of current conditions
An approach that clarifies the current issues and improvement methods, and incorporates them as a common understanding of the organization

  • Analyze issues after confirming business goals and IT goals, not just through simple gap analysis
  • Analyze through the correct approach by using various frameworks and ITIL® Continual Service Improvement (CSI) models
  • Draft improvement methods and action plans for high-priority issues and problems

◆Business process design
Perform business process design and operation process design in conjunction with business improvement, system development, standardization, IT governance construction, ITIL introduction, etc.

  • Design that is conscious of improving efficiency and productivity
  • Design of “To Be” aimed at achieving organizational results
  • Design that sufficiently considers actual situation of work
  • As an operation professional, conduct appropriate consideration based on experience in supporting the construction of standard models for several dozen companies

◆Selection of work for RPA application
Identify the work content and review the entire process; also, identify areas that can be automated using RPA, RBA (Note 4), etc.

  • In addition to simple automation, review work processes such as reconfirming the necessity of specific work actions
  • By combining RPA and RBA products, also target complicated operation work in system operation management work
  • Estimate the improvement effect of introducing RPA and support the selection of work to be automated
  • Select the best RPA product for the customer’s business regardless of the specific vendor
     (Note 4) RBA (Run Book Automation) is a technology that automates the IT operation management process.

(2) RPA development service

◆Introduction of RPA and RBA products
Configure and install the optimal product for the customer’s business

  • Introduce RPA products selected via the business analysis service
  • In addition to product introduction, license delivery of RPA products is also possible
  • For introduction of a large-scale configuration, we also support the installation and construction of management servers.

◆Pilot development
Develop RPA for work for which application is easy from among the work selected in process of selecting work for RPA provision

  • Select work for which application is easy and perform pilot development
  • Use RPA developed for the pilot to visualize the effect of implementing RPA

◆Full-scale development
Develop RPA for all work selected in the process of selecting work for RPA provision

  • Use the agile approach to perform a series of development work from requirements definitions, design, development, and testing
  • Create documents such as work flow so that maintenance work can be done by parties other than developers

(3) Operation and maintenance service

◆User support
By constantly stationing on-duty maintenance staff, provide various support services

  • Even after the start of operation, appropriately incorporate user change requests and make continuous improvements
  • Respond to various inquiries, etc., related to RPA from users

◆Response to system change
Even if the tool needs to be modified due to a computer change, etc., maintenance personnel will handle the repair

  • Perform corrections, tests, and releases when tools need to be modified due to changes in the computer OS, etc.
  • Update of various documents due to tool modification

Examples of Introduction

・RPA introduction, operation, and maintenance services

Example (1): Review of workflow prior to RPA application

■Detailed contents: When introducing RPA to the system operation department, analyzed the current business and identified the optimal business for applying RPA. In addition to applying RPA, also considered measures to improve efficiency and productivity by reviewing the workflow.
■Effect of introduction: As a result of work analysis, 22 businesses for which RPA can be applied were identified. Furthermore, by reviewing the workflow, actual operations became unnecessary in some cases, and work was visualized.

Example (2): Workflow saving/managing applications

■Detailed contents: In the system operation department, RPA was used to automate all phases from creating a list of workflow applications received from the development department to saving and managing the files attached to the application.
■Effect of introduction: Received and managed of several hundred applications per month from the development department were automated, and more than 200 hours per month were saved. Additionally, by automating reception, omissions of application confirmation were reduced to zero.

Example (3): Automated the updating of received change requests to the system

■Detailed contents: Used RPA to automate the work of receiving change requests submitted by the person in charge at each branch office, and then posting the request to the system. (Automated a series of work from receipt in a specified format to storage of files in a prescribed folder and updating to the change management system every business day)
■Introductory effect: Although the reduction effect is small, the accuracy of work was improved by eliminating the posting mistakes that previously occurred when posting to the system.

Example (4): Reduced burden on shift workers

■Detailed contents: Used RPA to automate work requiring early morning response or work requiring strict punctuality (data download on the web and accounting form creation). (By starting the timer, the form was automatically created, the need to come to the company early in the morning was alleviated, and the work of shift workers could be redistributed.)
■Effect of introduction: Automating work which required approximately 30 minutes per operation resulted in small monthly savings of about 10 hours. Even so, it was no longer necessary for employees to respond to work early in the morning, which contributed to improved working styles for employees.

Example (5): Automatic notification of audit trail

■Detailed contents: From the workflow system, the specified report was extracted into a file including attachments and comments, and the relevant parties are notified by email. (Work required to respond to audit has been automated.)
■Effect of introduction: Omissions during posting of the extracted information and erroneous emails were both reduced to zero. Furthermore, work efficiency was improved by allowing employees to handle other work while the work in question is automated by RPA.